For account, subscription, app, or international route issues, submit a support ticket through the user dashboard. Email and Telegram contact details have not been published. This page does not list unverified contact information.
You can currently submit specific issues through the support ticket portal. Email and Telegram use cases are listed below; until contact details are published, use the ticket portal.
For account access, plan billing, the 30-day money-back policy, app connection issues, and route troubleshooting. After submitting a ticket, check its messages in the dashboard and add details to the same thread.
Response time: No standard response time has been announced. Check your ticket for updates on its progress.
View support ticketsEmail is useful for cases that need a detailed explanation or attachments. VPNUQ has not published a verifiable email address. Submit these issues through the support ticket portal and include the relevant details there.
Response time: No working email address is available, so an email response-time estimate cannot be provided.
Telegram is suitable for brief discussions about connection issues. VPNUQ has not published a verifiable Telegram account. Include details such as the route region and app messages in a support ticket instead.
Response time: No account has been published, so a response-time estimate for this channel is not available.
Describe what happened and what you have already tried. This is more helpful than simply saying “I can’t connect.” Include details relevant to the issue; do not send your password or full subscription link.
Include your platform, any message shown in the app, the route region you selected, and whether the issue occurs before connecting, during connection, or when accessing a particular service. If you tried another route, note what changed.
Specify whether the issue concerns a monthly subscription or a data package, what order or billing detail you want checked, and the order reference shown in your dashboard. For refund questions, see the applicable terms of service.